Recently awarded the prestigious "outstanding" status Abbeydale is now sitting proudly amongst just 2% of care homes in England rated as outstanding by Care Quality Commission (CQC), making Abbeydale one of the most sought-after care homes in the country.

 

But don't just take our word for it, read some of the feedback from CQC below or click the link to read their full report.

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CQC’s feedback

In CQC’s 2018 inspection in which Abbeydale achieved an outstanding care home rating, they complimented our care home. Here are some of the extracts from their report:​

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Staff developed exceptionally positive caring and compassionate relationships with people which enabled them to be highly attentive to people’s needs. They found creative ways to support people to live a full and independent life. Staff’s highly dedicated approach was reinforced by robust training and technical expertise.

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People were genuinely at the heart of the service. The philosophy of care was very inclusive. People were actively consulted and involved in the day to day running of the service and their needs and preferences shaped care delivery. Without exception, people told us that staff listened to their views and made them feel that their opinions mattered. 

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Staff had the utmost respect for the people they cared for and took great care to ensure people’s dignity and privacy was consistently maintained. 

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The provider, registered manager and all staff worked extremely hard to promote a welcoming, relaxed, and calm atmosphere in the home. They ensured everyone who lived at the service or who visited was made to feel part of the ‘Abbeydale family.’

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The end of life care ethos at the home was one of exceptionally sensitivity, compassion and empathy. 

 

If you’d like to read the full report, you can visit CQC’s report of Abbeydale care home, Ilkley, West Yorkshire. 

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